Shipment Processing Time

All orders are processed within 2-3 business days of receipt, or within the lead time specifically mentioned for the product on the website. Orders are not processed or shipped on Sundays or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we may contact you via email- shopex001@outlook.com

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

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Period of Delivery

The normal period for courier delivery to is between 2 - 5 business days of shipment. However,SHOPEX WEB does not guarantee any time limit of delivery. In odd instances, a consignment may be delayed due to extraneous circumstances such as, Flight delays, remote locations, etc.

Delivery of orders shipped through India Post is expected within 10 to 15 days.

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Damages

SHOPEX WEB is fully committed to the safe and timely delivery of your order. In case of any damage to the ordered items in transit, contact us with the order details immediately. Save all packaging materials and damaged goods for inspection by the insurance company.

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Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call -  +91-853 285 6292

2. Or alert us at - shopex001@outlook.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.​​​